Customer support

You have goods stored in our warehouse or in one of our partner companies’ warehouses and need customer support – and in the respective national language of your customers and also your suppliers? We will be glad to work for you!

Our activities can be:

  • Clarification of customer inquiries
  • Clarification of problem cases
  • Preparation of offers

…and much more…

Expansion of your company to other European countries

Do you want to expand to Europe, especially to England, Poland, Italy, France and/or Spain? An individual customer service makes it possible, as well as the storage of your goods in the respective country at one of our partner companies.

We provide you with a personal contact person on site, who places your goods online at the big internet portals AliBaba, Ebay and/or Amazon according to your instructions, who monitors the receipt of money, who takes care of the customer service on site professionally and who supervises the delivery and shipment of your goods. In addition, you will also receive the price advantages of parcel or pallet shipping, as our partner companies also have wholesale discounts with local parcel delivery companies.

Please do not hesitate to contact us.

Parcel shipping + pallet shipping domestic/ abroad

We take care of the parcel or pallet shipping for you. Due to the high monthly quantities, there are enormous price advantages, which we are happy to pass on to you. Due to the experience of our employees, we can complete your orders on the same day. We are also happy to provide other services for you, such as:

  • Goods control and sifting
  • Combinations
  • Barcode creation
  • Labeling
  • Photographs/ picture service

Returns processing

The return of goods is part of the shipment, especially in case of larger quantities. We will gladly accept these for you and handle them according to your specifications. Depending on the customer’s requirements, the following is possible:


  • Product processing (cleaning the goods, repackaging)
  • Returns processing (changes to the goods, disassembly, reassembly, other)
  • Return ticket (registration and transport to the desired warehouse)
  • Destruction
  • Return to the manufacturer

Warehouse and container logistics

The handling of various types of goods is also part of our business.

Whether large or small packages, general cargo or container goods, cartons or bagged goods… Our experienced warehouse staff handles all tasks carefully and to your satisfaction.

Our activities include in particular:

  • Customs clearance (import) ATLAS
  • Handling of your goods for compliant and free movement
  • Deferral of your import duties to our deferral accounts
  • Loading and unloading of containers
  • Control of goods through sighting
  • Palletizing
  • Photo documentation
  • Picking
  • Packing and repacking

Industriestraße 114
21107 Hamburg
Telefon: 040 7566327-0